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Sales Agreement Terms and Condition

Introduction

Who does this agreement apply to?

1.1 This agreement is between:

(a) Think Renewable ABN 75 652 837 002, referred to as “we” or “us”; and

(b) the customer named in the Quote referred to as “you”.

What does this agreement cover?

1.2 The agreement covers:

your purchase from us of the solar photovoltaic system and other equipment, referred to as the "System" and described in the Full System Design attached to this agreement; and

(a) delivery and installation of the System at your Premises.

When does this agreement start and end?

1.3 This agreement starts when you accept our offer set out in the Quote, which you can do by signing and posting or delivering the Quote to our address as set out in the Quote, or emailing/calling us;

1.4 However, your purchase of the System will not become final until all of the following conditions have been satisfied: (a) we have received either the Deposit or finance approval from one of our partner vendors; and (b) your electricity distributor (the company which delivers electricity to the Premises) has granted Grid Connection Approval.

1.5 This agreement ends when we have finished installing and commissioning the System unless we or you end it earlier in accordance with its terms.

1.6 If we have delivered and installed the System, then after the agreement ends the guarantees and related terms in clause 11 will continue for the Guarantee Period.

Other rules

1.7 In addition to this agreement, various laws and codes, including the Australian Consumer Law and, if we have volunteered to be bound by it, the NETCC Code of Conduct, also contain rules applicable to the sale and installation of solar photovoltaic systems, and we will comply with these rules in selling you the System and installing it at the Premises.

Capitalised terms have special definitions

1.8 Capitalised terms used in the agreement have the meanings given to them in clause 16.

2. Sale of the System

2.1 Provided the conditions in clause 1.5 have been satisfied, we agree to sell, and you agree to purchase, the System on the terms of this agreement.

2.2 You have a 10 business day cooling off period

3. Payment

Payment Methods

3.1 Payments under this agreement can be made by bank cheque, money order, cash, debit card, credit card, direct deposit, or finance through one of our partner vendors.

3.2 When making payments by cash or other payment methods, you may be required to pay a Deposit. If required, you must pay us the Deposit at the same time as you accept our offer set out in the Quote in accordance with clause 1.4.

3.3 Finance available through approved providers may set out a monthly repayments based on a maximum loan period of 72 months with or without interest rates as outlined by the finance provider during the application process.

(a) This is not financial advice and is subject to the provider’s review and approval.

(b) Customers may opt for shorter time periods which will affect the repayment value on this quote.

3.4 If you choose to finance your system using a financing solution, the repayment terms will depend on the funding solution you chose. Any funding solution will be a separate agreement between you and the financier, including Government Approved Loans. Any amounts payable by you to the financier will be payable for the term of the funding solution regardless of whether:

(a) there are any ongoing installation, operational, or system performance issues; or

(b) any savings dependent on any scheme subsidies, discounts or rebates continue to apply.

We do not represent the financier and are not authorised to discuss any aspect of the finance or credit with you. Anything we say or do is completely unrelated to any finance company that may provide you with financial assistance and you should consult the financier about credit details.

Payment of the Balance

3.5 Late payments may attract an administration fee.

3.6 Title in the System passes to you on payment of the Balance, provided you have already paid any applicable Deposit or other amounts you owe us.

When Payment is taken to be made

3.7 You will be taken to have made payment on the date on which we receive your payment as cleared funds in our bank account.

4. Refunds

4.1 If you have paid us money under this agreement, but the agreement ends for any of the following reasons before we install the System at your Premises, then when the agreement ends we will promptly refund all of the money you have paid:

(a) Grid Connection Approval is refused.

(b) If any of the equipment quoted is unattainable and you do not agree to equipment of a similar quality to be substituted

5. Price increases

5.1 Subject to clause 5.2, we can increase the price of:

(a) the System or any part of it;

(b) the installation of the System; or

to cover any new or increased cost in selling and installing the System under this agreement.

5.2 We can only increase prices under clause 5.1 if:

(a) it is reasonable to do so;

(b) we are not prohibited by law from doing so; and

(c) we give you written notice of the increase at least one week before the Target Date set out in the Quote, or if we have notified you of a new Target Date under clause 7.6, that new Target Date.

5.3 If we give you notice of a price increase and you prefer to end this agreement rather than accept the price increase, you can end the agreement in accordance with clause 5.4 and, if you do, we will give you any refund required under clause 4.1(b).

5.4 You can end this agreement under clause 5.3 by:

(a) calling us on our telephone number as set out in the Quote; or

(b) giving us written notice of this, by post or email, before the Target Date set out in the Quote, or if we have notified you of a new Target Date under clause 7.6, that new Target Date.

5.5 If we send you notice of a price increase and you do not end this agreement under clause 5.3 by the relevant date, you will be taken to have agreed to the price increase.

6. Approvals

Grid Connection Approval

6.1 We will apply for Grid Connection Approval on your behalf. In doing this, we will:

(a) make the application as soon as possible;

(b) keep you updated on the progress of the application;

(d) promptly give you notice of the outcome of the application.

6.2 Your purchase of the System is subject to Grid Connection Approval being granted.

6.3 If Grid Connection Approval is refused, then this agreement will end and we will give you any refund required under clause 4.1(c).

Other approvals

6.4 You are responsible for applying for and obtaining any other approvals, permits or consents required in respect of the installation of the System at the Premises.

6.5 You must apply for these approvals, permits and consents as soon as possible.

6.6 The sale and installation of the System, and your and our other obligations under this agreement, are not dependent on and will not be affected by whether and when you obtain these approvals, permits and consents.

6.7 If you chose to obtain your energy network connection approval yourself, we will assist you in this process. This will incur a non refundable charge of $100.

7. Delivery and Installation

7.1 Provided the conditions in clause 1.5 have been satisfied, we must, or must procure, the delivery of the System to the Premises.

7.2 The risk of loss or theft of, or damage to, the System passes to you on delivery of the System to the Premises.

Installation

7.3 Provided you have paid the Balance, we must install or must procure the installation of, the System at the Premises, in accordance with the Full System Design.

Target Date

7.4 We will use reasonable endeavours to deliver and install the System at the Premises on the Target Date. This is within 28 days of network/energy retailer application approvals.

7.5 You agree, however, that:

(a) the Target Date is only a target and not a strict deadline; and

(b) we will not be liable to you if we fail to deliver and install the System at the Premises by the Target Date.

7.6 We will notify you if we do not think we can deliver and install the System at the Premises by the Target Date and give you a new Target Date.

7.7 If we have not delivered and installed the System at the Premises within 4 weeks after the original Target Date, you can end this agreement and, if you do, we will give you any refund required under clause 4.1(a).

Installation requirements

7.8 We (if we install the System) or our contractor (if we procure a contractor to install the System) must:

(a) be a CEC-Accredited Installer; and

(b) install the System in accordance with the Clean Energy Council Design and Install

Guidelines and all other requirements applicable to CEC-Accredited Installers.

7.9 After installation of the System, we will give you any certificate or similar document regarding the electrical safety of the System which is required by law.

7.10 We will take every reasonable precaution in installing the System at the Premises. However, we will not be liable in respect of:

(a) the structural integrity of the roof;

(b) the roof's ability to carry the weight of the System;

(d) any damage to the roof or Premises which is not due to our negligence or breach of this agreement.

(e) Spare tiles must be provided in the rare case there are cracked tiles prior to or during installation. Think Renewable is not responsible or liable if your building contains brittle roof tiles. If the circumstance arises where the tiles need to be replaced, we can organise tiles at a fee of $30 per tile, if the tile is more expensive the customer will pay the difference.

8. Accessing the Premises

8.1 You grant us permission to enter and remain at the Premises, and to have our contractors enter and remain at the Premises, to:

(a) Conduct one or more site inspections, if we think this is necessary; and

(b) deliver and install the System, at any reasonable time, provided we give you at least 3 Business Days' notice of the proposed access time.

8.2 You or your representative must be present at the Premises for any site inspection and for the delivery and installation of the System.

8.3 You must:

(a) ensure we and our contractors have convenient and safe access to all parts of the Premises necessary to conduct any required site inspections or to deliver and install the System;

(b) not hinder or obstruct this access; and

(c) ensure the Premises, including its roof, supporting structures and electrical wiring, are sound and able to accommodate the installation of the System.

9. System maintenance

9.1 We must provide you with the Maintenance Documents.

9.2 It is your responsibility to maintain the System in accordance with these documents.

10. System Performance and STCs

Site-Specific Performance Estimate

10.1 We have calculated the Site-Specific Performance Estimate for the System and your Premises in accordance with the CEC System Design Guidelines STC Incentive

10.2 We have calculated the STC Incentive based on:

a) the maximum quantity of STCs that can be created in respect of the System under law, taking into account the Site-Specific Performance Estimate; and

b) the monetary value of that quantity of STCs, and deducted the STC Incentive from the System Price.

Assignment of STCs to us

10.3 You hereby assign to us all of your existing and future rights, title and interest in and to all STCs created or able to be created in respect of the System.

10.4 You must do anything we reasonably request of you for the purpose of perfecting, confirming or evidencing this assignment, including providing information and executing documents.

10.5 You warrant to us when you accept the offer set out in the Quote and again on the installation of the System, that you have not previously created, or assigned the right to create, any STCs in respect of the System

Charging you the STC Incentive

10.6 If you do anything that:

(a) obstructs or avoids the assignment under clause 10.3;

(b) reduces the maximum quantity of STCs that can be created in respect of the System; or

(c) renders the System ineligible for the creation of STCs, then we can increase the Total Price by the amount of the STC Incentive, and you must pay us the STC Incentive within 10 Business Days of us invoicing you for it.

10.7 Clause 5 does not apply to any increase of the Total Price increases under clause 10.6, and you cannot end the agreement as a result of a price increase, or refuse to accept it.

11. Inverter and Workmanship guarantees

11.1 Subject to clause 11.2, we guarantee:

(a) the operation and performance of the inverter, will be free from fault or defect for a period of 10 years commencing on the date the inverter is installed (Guarantee Period), and we will repair any such default or defect notified to us within the Guarantee Period, including by replacing all or part of the inverter where necessary, within a reasonable timeframe at no cost to you.

(b) the workmanship, in installing the inverter, will be free from fault or defect for a period of 10 years commencing on the date the inverter is installed (Guarantee Period), and we will repair any such default or defect notified to us within the Guarantee Period, including by replacing all or part of the inverter where necessary, within a reasonable timeframe at no cost to you.

11.2 The guarantee in clause 11.1 will not apply where:

(a) the fault or defect is not notified to us within the Guarantee Period; or

(b) the fault or defect is a result of:

I. something done by you or someone else, and not us or our contractors; or

II. something beyond human control that occurred after installation, e.g. an extreme weather event;

III. the inverter being misused, abused, neglected or damaged after installation;

IV. the inverter being maintained other than in accordance with the Maintenance Documents; or

V. the inverter being repaired, modified, reinstalled or repositioned by anyone other than a service technician approved by us in writing.

11.3 The guarantee in clause 11.1 is additional to any other guarantee or warranty you may have:

(a) from the manufacturer of the inverter; or

(b) under any applicable law, including the Australian Consumer Law,

although these other guarantees and warranties may not cover labour costs, travel costs and delivery costs arising from a claim under these other guarantees and warranties. We will notify you if this is the case, and tell you the costs payable. The costs will be payable in advance.

11.4 During the Guarantee Period, we will provide reasonable assistance to you in making any guarantee or warranty claim against the manufacturer of the inverter, including by acting as your liaison with the manufacturer.

12. Complaints

Making a complaint

12.1 If you have a complaint relating to the System, its installation or this agreement generally, you can make a complaint to us by:

(a) calling us on our telephone number as set out in the Quote; or

(b) giving us written notice of this, by post or email.

12.2 We will handle your complaint in accordance with our standard complaints procedure.

13. Privacy

13.1 We will comply with all relevant privacy legislation in relation to your personal information.

13.2 If you have any questions in relation to privacy, you can contact us by:

(a) calling us on our telephone number as set out in the Quote; or

(b) giving us written notice of this, by post or email.

14. What happens if you fail to perform this agreement

14.1 If you:

(a) fail to pay any amount when due; or

(b) fail to perform your obligations in clause 8, then we may suspend our performance of this agreement with immediate effect and will give you a notice asking you to make the required payment or perform the required obligation.

14.2 If you fail to make the required payment or perform the required obligation within one week after the date of our notice, then we may end this agreement immediately by notice to you.

14.3 If we end this agreement under clause 14.2, you must pay us any costs we incur as a result of ending the agreement, and any costs we have already incurred in respect of the delivery or installation of the System.

15. GST

15.1 All amounts specified in the Quote are inclusive of GST.

16. General Notices

16.1 Any notice under this agreement must be in writing and signed by the sender or by an authorised representative of the sender and sent to or left at the address of the addressee in the Schedule or, if the addressee has previously notified the sender in writing of an alternative address for notices, that alternative address.

Assignment and novation of the agreement

16.2 Neither party can assign its rights or novate its obligations under this agreement without the other party's prior written consent, not to be unreasonably withheld or delayed.

Sub-contracting

16.3 We may sub-contract any of our obligations under this agreement to a third party, provided that:

(a) if we sub-contract any obligations:

we will ensure the relevant sub-contractor is suitable and performs a Delivery

I. sub- contracted obligations in accordance with the requirements of this agreement;

II. we will continue to be liable to you for the performance of our obligations under this agreement, even though we have sub-contracted one or more of those obligations; and

III. we will be liable to you for the acts and omissions of our sub- contractors as if these acts and omissions were our own; and

IV. our obligations in relation to the design or installation of the System can only be sub-contracted to a CEC- Accredited Installer.

Amendment of the agreement

16.4 This Agreement can only be amended in writing signed by both parties.

Waivers

16.5 A waiver in connection with this agreement is not valid or binding on the party granting that waiver unless made in writing by that party.

Severance

16.6 Any term of this agreement which is or becomes invalid or unenforceable does not render the other terms of the agreement invalid or unenforceable.

Governing law of the agreement and submission to jurisdiction

16.7 The laws of the State or Territory in which the Premises are located govern this agreement, and each party irrevocably submits to the non-exclusive jurisdiction of courts with jurisdiction there.

16.8 Meaning of capitalised terms in this agreement

17. Other

17.1 Panel Layout

Proposed panel layouts are used as a guide only which may be affected by the roof layout, screw lines or obstructions previously

unforeseen. If we need to deviate from the proposed panel layout, the head installer/designer will need confirmation by the decision-maker or owner of the house before the commencement of work. Customer will be entitled to a refund excluding the Deposit (if any) if the new design is significantly different to what was originally quoted. Please also consider shading will heavily affect the solar PV output at different times of the year.

17.2 If additional chargeable work arises in conjunction with the installation of the works specified in this quote, we will obtain your consent prior to commencing this work.

17.3 Think Renewable will send you a step-by-step guide on how to set up your inverter to Wi-Fi. Please note: If you would like to receive this, your inverter must be installed within your Wi-Fi range.

17.4 If you wish to peruse your consumer guarantee rights and contact one of our suppliers, please see below contact details.

One Stop Warehouse

nsw@onestopwarehouse.com.au

(02) 9832 7036

Raystech

1300 799 988

info@raystech.com.au

Eco Sakura

1300 823 028

info@ecosakura.com.au